FAQ

You will find most answers in the FAQ. If your question is not listed or you need personal advice, you can always contact Fedde&Kees:

Mail:customer service@feddekees.nl
Whatsapp or Phone: 06-39786368
Instagram or Facebook: feddeese

Pay

Payment Methods

To order

What is the delivery time of my order?
What does it mean if the order says PRE ORDER?
What does it mean if my product is SOLD OUT?
How can I track my shipment?
What are the shipping costs of my order?
How can I change/cancel/cancel my order?
How do I order if my country is not listed?
Is it possible to get a discount?
Where can I buy Fedde&Kees products?

Return

How can I return my order?
When will I receive my money back after returning?
What if I ordered the wrong size or color?
I have received the wrong item!
What costs are associated with the return?
What happens to my discount when I return?

Defect & Repair

What do I do if the product has a defect?

NUNKI sheet

How do I use the NUNKI sheet correctly? (instruction film)
What size mattress does the NUNKI sheet fit on?
Beds with different mattress sizes. Size advice.
What are guidelines for safely making a crib/bed?
What are the washing instructions?
What is the fabric composition?
What does TOG value mean?
What is the TOG value of the NUNKI sheet?
What if my baby is a side or stomach sleeper?
What if my baby rolls over?
Does the NUNKI sheet have to be phased out?

First Aid - NUNKI

Zipper is difficult to close
How do I make the crib/bed safe and shorten?
NUNKI does not fit despite the correct size
Mattress folds in half, tensioning is not possible
Baby crawls out from under NUNKI

BUNDI sleeping bag

How do I use the BUNDI sleeping bag correctly? (instruction film)
What size sleeping bag does my child need?
Why are there strings at the bottom of the BUNDI sleeping bag?
What are the washing instructions?
What is the fabric composition?
What does TOG value mean?
What is the TOG value of the BUNDI sleeping bag?
When should I reduce BUNDI?
How can I reduce BUNDI?

First aid - BUNDI

BUNDI sleeves are too tight
BUNDI is too loose/too big
Hands with BUNDI on come above NUNKI sheet
Can the BUNDI also be used after a vaccination?
How do you close the zipper correctly?

General

What are the official swaddling guidelines?
Can I try the products?
Where can I buy Fedde&Kees products?

Others