Return Policy Fedde&Kees
Fedde&Kees tries to inform you as best as possible about the articles via the website. If an item is not what you expected, you can return it.
Fedde&Kees uses the carrier's delivery date as the receipt date. You may cancel the order within 14 days of receiving the order by sending an email to email@example.com. You then have 14 days to return the shipment. If you return the entire order (with or without reason), Fedde&Kees will refund the entire purchase amount (this does NOT apply to the costs you incur for the return shipment), to the account number known to Fedde&Kees or when purchasing with a gift voucher, due to an increase of the gift voucher balance. If you exercise this right of withdrawal, the product must be returned to Fedde&Kees with all accessories supplied and in its original condition and packaging.
To return 1 of the products that are part of a purchased set or bundle:
The discount expires. You will be refunded the total price minus the cost of the product you keep. (Example: Follow-up set = 125.83. You return the BUNDI. You will be refunded the following amount: 125.83 - 69.95 (NUNKI-Co sleeper costs) = 55.885,88
Returning the items
You cancel your order (or part of it) by sending an email to firstname.lastname@example.org Please state in the subject that it concerns a return shipment, including the order number. We will send you the return instructions by email.
2421 AD Nieuwkoop
You can also use the European model withdrawal form which can be found at www.feddekees.nl.
You can only return items purchased in the Fedde&Kees webshop.
After your order has been delivered, you have 14 days after requesting the return to return the items. After this period the purchase is final.
The item must be returned unused, undamaged, with all accessories supplied and with the attached item tag in the original packaging. Costs will be charged in the event of damage, signs of use or incompleteness. Use sturdy shipping packaging for returns.
The shipping costs and risks of returning are borne by the buyer. You can decide for yourself whether you send this by normal post or with track and trace.
After Fedde&Kees has received your order back, you will receive a confirmation by e-mail.
In the event of a return (dissolution of purchase of 1 or more items), the amount to be received in return (price of the paid product) will be transferred to you as soon as possible and no later than within 14 days. Fedde&Kees will refund the amount to the account used for the order or when purchasing with a gift voucher, by increasing the gift voucher balance.
Returned items can only be returned to our postal address.
If a return shipment does not comply
If the return shipment does not have (sufficient) postage, Fedde&Kees is unfortunately forced to charge costs. This concerns administration costs of €4.95 and the costs that the carrier charges us for delivering unstamped shipments (from €14.00). This means that these costs will be at least 18.95, which Fedde&Kees will deduct from the credit note of the items.en.
Fedde&Kees cannot accept returns outside the return period.
If you have any other questions, please feel free to contact us email@example.com. We are happy to help you.
For the other conditions see: